[Wikimetrics] How to report a problem?

[Halibutt]

Hello everyone, a new kid on the block reporting.



I was encouraged to test wikimetrics at the recent Wikimedia Conference in
Berlin. I did register, I tried my best. and now every time I try to do
anything with Wikimetrics, I receive the awful "error! Wikimetrics is
experiencing problems. Visit the Support page for help if this persists. You
can also check the console for details.". Problem is, I'm not a tech
magician, so I don't really know how to proceed. The Support page apparently
doesn't mention my case, and the console report tells me nothing (there is
some "INTERNAL SERVER ERROR" there, surrounded by plenty of computer lingo I
don't really understand).



I reported my problem at
https://www.mediawiki.org/wiki/Talk:Analytics/Wikimetrics, but apparently
that talk page is not really frequented by anyone. So, what is the proper
way to go from where I am at the moment?

In other words: help J

Regards,



Halibutt

[Jeremy Baron]

Hi,

Post by Halibutt
The Support page apparently
doesn’t mention my case, and the console report tells me nothing (there is
some “INTERNAL SERVER ERROR” there, surrounded by plenty of computer lingo I
don’t really understand).

I don't know a lot about wikimetrics (I saw the UI exactly once) but

Post by Halibutt
"surrounded by plenty of computer lingo I don’t really understand"

That is not useful. at best maybe someone knows of an ongoing issue
and they can guess maybe it's the same thing. but that would just be a
guess.

you should //copy and paste that text// that you don't understand into
a message so that other people can read it and maybe help diagnose the
issue.

also maybe include some basic steps to reproduce the issue starting
logged out of the app. e.g. log in to the app, click on Widgets, input
"Rose" into username field, click on "Go". See also "Steps to
Reproduce" at https://www.mediawiki.org/wiki/How_to_report_a_bug
(that's not for wikimetrics but there are some applicable bits)

-Jeremy

[Dan Andreescu]

Hi Halibutt,

Wikimedia Labs, the infrastructure that Wikimetrics is running on, is
having some stability issues lately. That might be the problem, and we
don't know when the problems will stop unfortunately. However, you can
report problems here, but as Jeremy says you should be as descriptive as
possible:

1. What did you try to do? What steps could someone take to do the same
thing and hopefully run into the same problem?
2. What happened when you tried to do something? Again be as descriptive
as possible including pasting in any error messages or screenshots.

As the Support page suggests, the way to file issues is to add something to
Phabricator, our issue tracker.

Post by Halibutt
Hi,

Post by Halibutt
The Support page apparently
doesn’t mention my case, and the console report tells me nothing (there

is

Post by Halibutt
some “INTERNAL SERVER ERROR” there, surrounded by plenty of computer

lingo I

Post by Halibutt
don’t really understand).

I don't know a lot about wikimetrics (I saw the UI exactly once) but

Post by Halibutt
"surrounded by plenty of computer lingo I don’t really understand"

That is not useful. at best maybe someone knows of an ongoing issue
and they can guess maybe it's the same thing. but that would just be a
guess.
you should //copy and paste that text// that you don't understand into
a message so that other people can read it and maybe help diagnose the
issue.
also maybe include some basic steps to reproduce the issue starting
logged out of the app. e.g. log in to the app, click on Widgets, input
"Rose" into username field, click on "Go". See also "Steps to
Reproduce" at https://www.mediawiki.org/wiki/How_to_report_a_bug
(that's not for wikimetrics but there are some applicable bits)
-Jeremy
_______________________________________________
Wikimetrics mailing list
https://lists.wikimedia.org/mailman/listinfo/wikimetrics

[Halibutt]

Dan, Jeremy,

Thank you for responding so quickly. Sorry if I didn’t make myself clear enough. My basic point was that the support is not clear to someone as code-illiterate as myself. Or potentially – an average user of WikiMetrics.

1. As to this specific issues, I explained them all at the talk page, but - at the risk of repeating myself - here they are:
a) I managed to input one cohort using the Paste user names field (txt upload didn't work), but the list had an error (one name had a typo).
b) So I decided to remove the name, but the button did nothing.
c) So I removed the cohort altogether and decided to re-enter it. But I couldn't because the name was already taken (even though I already deleted the cohort with that name).
d) So I chose another name, but the system refused as it apparently doesn't accept Polish diacritic signs.
e) So I changed the name again, but then I got the "error! Wikimetrics is experiencing problems. Visit the Support page for help if this persists. You can also check the console for details.". No matter what I do, I always get it now. Even clicking on "Wikimetrics" to go to the main page gives me that error.

2. Ok, here's my experience now, after numerous computer and browser restarts.
a) I log in using Wikimedia's login
b) Wikimetrics' main page appears, with some error briefly flashing above, but it disappears too fast for me to read
c) When I click on "My cohorts", I get the "error! Wikimetrics is experiencing problems..."
d) All the other items in the menu are fine, but then again I don't have any cohorts right now...

Now then, at the My cohorts screen with the error on top the console has plenty of security errors (see console dump 1.txt), and when I go to diary and click on "11 more", there is some Internal Server Error (namely: statusText:"INTERNAL SERVER ERROR") in one of the values to the right, but I have no idea how to copy-paste the content of that entire field. It's below "__proto__:function ()" and over "success:b.Callbacks/p.add()".

Anyway, the above happens when I try to do It with Firefox. When I tried to replicate the problem with Chrome (this time logged in with Google), it happened when I tried to upload a cohort from a txt file (see " metrics.wmflabs.org-1432259611575.log"), and again when I tried with manual entries ("metrics.wmflabs.org-1432259857839.log")

Was this any more helpful? Take note that I really do not have any idea what I just did :) I would gladly report my issues at Phabricator, but then again, reporting bugs at Phabricator is for people who at least know how to diagnose something. I can only say: it doesn't work. Which I guess is not much of a diagnose. Which is why I joined this list instead of waiting for someone to reply at the talk page. Anyway, I can provide any and all info necessary, but I would need some step-by-step help from you.

Anyway, thanks again and hope this gets solved. Whatever the problem is.
Cheers



From: wikimetrics-***@lists.wikimedia.org [mailto:wikimetrics-***@lists.wikimedia.org] On Behalf Of Dan Andreescu
Sent: Wednesday, May 20, 2015 10:50 PM
To: ***@lists.wikimedia.org
Subject: Re: [Wikimetrics] How to report a problem?

Hi Halibutt,

Wikimedia Labs, the infrastructure that Wikimetrics is running on, is having some stability issues lately. That might be the problem, and we don't know when the problems will stop unfortunately. However, you can report problems here, but as Jeremy says you should be as descriptive as possible:

1. What did you try to do? What steps could someone take to do the same thing and hopefully run into the same problem?
2. What happened when you tried to do something? Again be as descriptive as possible including pasting in any error messages or screenshots.

As the Support page suggests, the way to file issues is to add something to Phabricator, our issue tracker.

On Wed, May 20, 2015 at 4:40 PM, Jeremy Baron <***@tuxmachine.com> wrote:
Hi,

Post by Halibutt
The Support page apparently
doesn’t mention my case, and the console report tells me nothing (there is
some “INTERNAL SERVER ERROR” there, surrounded by plenty of computer lingo I
don’t really understand).

I don't know a lot about wikimetrics (I saw the UI exactly once) but

Post by Halibutt
"surrounded by plenty of computer lingo I don’t really understand"

That is not useful. at best maybe someone knows of an ongoing issue
and they can guess maybe it's the same thing. but that would just be a
guess.

you should //copy and paste that text// that you don't understand into
a message so that other people can read it and maybe help diagnose the
issue.

also maybe include some basic steps to reproduce the issue starting
logged out of the app. e.g. log in to the app, click on Widgets, input
"Rose" into username field, click on "Go". See also "Steps to
Reproduce" at https://www.mediawiki.org/wiki/How_to_report_a_bug
(that's not for wikimetrics but there are some applicable bits)

-Jeremy

[Dan Andreescu]

That's really strange, I just tried all the things you say and they're
working ok. I can only think it's intermediate labs problems and you're
getting unlucky every time you try it. Is anyone else on this list having
similar trouble?

Post by Halibutt
Dan, Jeremy,
Thank you for responding so quickly. Sorry if I didn’t make myself clear
enough. My basic point was that the support is not clear to someone as
code-illiterate as myself. Or potentially – an average user of WikiMetrics.
1. As to this specific issues, I explained them all at the talk page, but
a) I managed to input one cohort using the Paste user names field
(txt upload didn't work), but the list had an error (one name had a typo).
b) So I decided to remove the name, but the button did nothing.
c) So I removed the cohort altogether and decided to re-enter it.
But I couldn't because the name was already taken (even though I already
deleted the cohort with that name).
d) So I chose another name, but the system refused as it
apparently doesn't accept Polish diacritic signs.
e) So I changed the name again, but then I got the "error!
Wikimetrics is experiencing problems. Visit the Support page for help if
this persists. You can also check the console for details.". No matter what
I do, I always get it now. Even clicking on "Wikimetrics" to
go to the main page gives me that error.
2. Ok, here's my experience now, after numerous computer and browser restarts.
a) I log in using Wikimedia's login
b) Wikimetrics' main page appears, with some error briefly
flashing above, but it disappears too fast for me to read
c) When I click on "My cohorts", I get the "error! Wikimetrics is
experiencing problems..."
d) All the other items in the menu are fine, but then again I
don't have any cohorts right now...
Now then, at the My cohorts screen with the error on top the console has
plenty of security errors (see console dump 1.txt), and when I go to diary
statusText:"INTERNAL SERVER ERROR") in one of the values to the right, but
I have no idea how to copy-paste the content of that entire field. It's
below "__proto__:function ()" and over "success:b.Callbacks/p.add()".
Anyway, the above happens when I try to do It with Firefox. When I tried
to replicate the problem with Chrome (this time logged in with Google), it
happened when I tried to upload a cohort from a txt file (see "
metrics.wmflabs.org-1432259611575.log"), and again when I tried with manual
entries ("metrics.wmflabs.org-1432259857839.log")
Was this any more helpful? Take note that I really do not have any idea
what I just did :) I would gladly report my issues at Phabricator, but then
again, reporting bugs at Phabricator is for people who at least know how to
diagnose something. I can only say: it doesn't work. Which I guess is not
much of a diagnose. Which is why I joined this list instead of waiting for
someone to reply at the talk page. Anyway, I can provide any and all info
necessary, but I would need some step-by-step help from you.
Anyway, thanks again and hope this gets solved. Whatever the problem is.
Cheers
Sent: Wednesday, May 20, 2015 10:50 PM
Subject: Re: [Wikimetrics] How to report a problem?
Hi Halibutt,
Wikimedia Labs, the infrastructure that Wikimetrics is running on, is
having some stability issues lately. That might be the problem, and we
don't know when the problems will stop unfortunately. However, you can
report problems here, but as Jeremy says you should be as descriptive as
1. What did you try to do? What steps could someone take to do the same
thing and hopefully run into the same problem?
2. What happened when you tried to do something? Again be as descriptive
as possible including pasting in any error messages or screenshots.
As the Support page suggests, the way to file issues is to add something
to Phabricator, our issue tracker.
Hi,

Post by Halibutt
The Support page apparently
doesn’t mention my case, and the console report tells me nothing (there

is

Post by Halibutt
some “INTERNAL SERVER ERROR” there, surrounded by plenty of computer

lingo I

Post by Halibutt
don’t really understand).

I don't know a lot about wikimetrics (I saw the UI exactly once) but

Post by Halibutt
"surrounded by plenty of computer lingo I don’t really understand"

That is not useful. at best maybe someone knows of an ongoing issue
and they can guess maybe it's the same thing. but that would just be a
guess.
you should //copy and paste that text// that you don't understand into
a message so that other people can read it and maybe help diagnose the
issue.
also maybe include some basic steps to reproduce the issue starting
logged out of the app. e.g. log in to the app, click on Widgets, input
"Rose" into username field, click on "Go". See also "Steps to
Reproduce" at https://www.mediawiki.org/wiki/How_to_report_a_bug
(that's not for wikimetrics but there are some applicable bits)
-Jeremy
_______________________________________________
Wikimetrics mailing list
https://lists.wikimedia.org/mailman/listinfo/wikimetrics
_______________________________________________
Wikimetrics mailing list
https://lists.wikimedia.org/mailman/listinfo/wikimetrics

[Marcel Ruiz Forns]

Halibutt, Dan,

I can not reproduce the errors explained, either.

Halibutt, what is the size of your cohort? Is it something you could share
with us?
If I have it, I can try to reproduce the error with more chance of success.

If you want to send it, please send it just to me, instead of the mailing
list.

Cheers!

Post by Dan Andreescu
That's really strange, I just tried all the things you say and they're
working ok. I can only think it's intermediate labs problems and you're
getting unlucky every time you try it. Is anyone else on this list having
similar trouble?

Post by Halibutt
Dan, Jeremy,
Thank you for responding so quickly. Sorry if I didn’t make myself clear
enough. My basic point was that the support is not clear to someone as
code-illiterate as myself. Or potentially – an average user of WikiMetrics.
1. As to this specific issues, I explained them all at the talk page, but
a) I managed to input one cohort using the Paste user names field
(txt upload didn't work), but the list had an error (one name had a typo).
b) So I decided to remove the name, but the button did nothing.
c) So I removed the cohort altogether and decided to re-enter it.
But I couldn't because the name was already taken (even though I already
deleted the cohort with that name).
d) So I chose another name, but the system refused as it
apparently doesn't accept Polish diacritic signs.
e) So I changed the name again, but then I got the "error!
Wikimetrics is experiencing problems. Visit the Support page for help if
this persists. You can also check the console for details.". No matter what
I do, I always get it now. Even clicking on "Wikimetrics" to
go to the main page gives me that error.
2. Ok, here's my experience now, after numerous computer and browser restarts.
a) I log in using Wikimedia's login
b) Wikimetrics' main page appears, with some error briefly
flashing above, but it disappears too fast for me to read
c) When I click on "My cohorts", I get the "error! Wikimetrics is
experiencing problems..."
d) All the other items in the menu are fine, but then again I
don't have any cohorts right now...
Now then, at the My cohorts screen with the error on top the console has
plenty of security errors (see console dump 1.txt), and when I go to diary
statusText:"INTERNAL SERVER ERROR") in one of the values to the right, but
I have no idea how to copy-paste the content of that entire field. It's
below "__proto__:function ()" and over "success:b.Callbacks/p.add()".
Anyway, the above happens when I try to do It with Firefox. When I tried
to replicate the problem with Chrome (this time logged in with Google), it
happened when I tried to upload a cohort from a txt file (see "
metrics.wmflabs.org-1432259611575.log"), and again when I tried with manual
entries ("metrics.wmflabs.org-1432259857839.log")
Was this any more helpful? Take note that I really do not have any idea
what I just did :) I would gladly report my issues at Phabricator, but then
again, reporting bugs at Phabricator is for people who at least know how to
diagnose something. I can only say: it doesn't work. Which I guess is not
much of a diagnose. Which is why I joined this list instead of waiting for
someone to reply at the talk page. Anyway, I can provide any and all info
necessary, but I would need some step-by-step help from you.
Anyway, thanks again and hope this gets solved. Whatever the problem is.
Cheers
Sent: Wednesday, May 20, 2015 10:50 PM
Subject: Re: [Wikimetrics] How to report a problem?
Hi Halibutt,
Wikimedia Labs, the infrastructure that Wikimetrics is running on, is
having some stability issues lately. That might be the problem, and we
don't know when the problems will stop unfortunately. However, you can
report problems here, but as Jeremy says you should be as descriptive as
1. What did you try to do? What steps could someone take to do the same
thing and hopefully run into the same problem?
2. What happened when you tried to do something? Again be as descriptive
as possible including pasting in any error messages or screenshots.
As the Support page suggests, the way to file issues is to add something
to Phabricator, our issue tracker.
Hi,

Post by Halibutt
The Support page apparently
doesn’t mention my case, and the console report tells me nothing (there

is

Post by Halibutt
some “INTERNAL SERVER ERROR” there, surrounded by plenty of computer

lingo I

Post by Halibutt
don’t really understand).

I don't know a lot about wikimetrics (I saw the UI exactly once) but

Post by Halibutt
"surrounded by plenty of computer lingo I don’t really understand"

That is not useful. at best maybe someone knows of an ongoing issue
and they can guess maybe it's the same thing. but that would just be a
guess.
you should //copy and paste that text// that you don't understand into
a message so that other people can read it and maybe help diagnose the
issue.
also maybe include some basic steps to reproduce the issue starting
logged out of the app. e.g. log in to the app, click on Widgets, input
"Rose" into username field, click on "Go". See also "Steps to
Reproduce" at https://www.mediawiki.org/wiki/How_to_report_a_bug
(that's not for wikimetrics but there are some applicable bits)
-Jeremy
_______________________________________________
Wikimetrics mailing list
https://lists.wikimedia.org/mailman/listinfo/wikimetrics
_______________________________________________
Wikimetrics mailing list
https://lists.wikimedia.org/mailman/listinfo/wikimetrics

_______________________________________________
Wikimetrics mailing list
https://lists.wikimedia.org/mailman/listinfo/wikimetrics

[Halibutt]

Marcel, please find the list of participants attached. It’s only 17 names long. But I’m not sure the problem is related to the list itself, as now I experience the same error when I log in to wikimetrics regardless of what I do. But what the heck, it’s worth a try. Thanks in advance for any help.

Cheers



From: wikimetrics-***@lists.wikimedia.org [mailto:wikimetrics-***@lists.wikimedia.org] On Behalf Of Marcel Ruiz Forns
Sent: Wednesday, May 27, 2015 12:09 PM
To: ***@lists.wikimedia.org
Subject: Re: [Wikimetrics] How to report a problem?



Halibutt, Dan,



I can not reproduce the errors explained, either.



Halibutt, what is the size of your cohort? Is it something you could share with us?

If I have it, I can try to reproduce the error with more chance of success.



If you want to send it, please send it just to me, instead of the mailing list.



Cheers!



On Fri, May 22, 2015 at 4:44 AM, Dan Andreescu <***@wikimedia.org> wrote:

That's really strange, I just tried all the things you say and they're working ok. I can only think it's intermediate labs problems and you're getting unlucky every time you try it. Is anyone else on this list having similar trouble?



On Thu, May 21, 2015 at 9:59 PM, Halibutt <***@gmail.com> wrote:

Dan, Jeremy,

Thank you for responding so quickly. Sorry if I didn’t make myself clear enough. My basic point was that the support is not clear to someone as code-illiterate as myself. Or potentially – an average user of WikiMetrics.

1. As to this specific issues, I explained them all at the talk page, but - at the risk of repeating myself - here they are:
a) I managed to input one cohort using the Paste user names field (txt upload didn't work), but the list had an error (one name had a typo).
b) So I decided to remove the name, but the button did nothing.
c) So I removed the cohort altogether and decided to re-enter it. But I couldn't because the name was already taken (even though I already deleted the cohort with that name).
d) So I chose another name, but the system refused as it apparently doesn't accept Polish diacritic signs.
e) So I changed the name again, but then I got the "error! Wikimetrics is experiencing problems. Visit the Support page for help if this persists. You can also check the console for details.". No matter what I do, I always get it now. Even clicking on "Wikimetrics" to go to the main page gives me that error.

2. Ok, here's my experience now, after numerous computer and browser restarts.
a) I log in using Wikimedia's login
b) Wikimetrics' main page appears, with some error briefly flashing above, but it disappears too fast for me to read
c) When I click on "My cohorts", I get the "error! Wikimetrics is experiencing problems..."
d) All the other items in the menu are fine, but then again I don't have any cohorts right now...

Now then, at the My cohorts screen with the error on top the console has plenty of security errors (see console dump 1.txt), and when I go to diary and click on "11 more", there is some Internal Server Error (namely: statusText:"INTERNAL SERVER ERROR") in one of the values to the right, but I have no idea how to copy-paste the content of that entire field. It's below "__proto__:function ()" and over "success:b.Callbacks/p.add()".

Anyway, the above happens when I try to do It with Firefox. When I tried to replicate the problem with Chrome (this time logged in with Google), it happened when I tried to upload a cohort from a txt file (see " metrics.wmflabs.org-1432259611575.log"), and again when I tried with manual entries ("metrics.wmflabs.org-1432259857839.log")

Was this any more helpful? Take note that I really do not have any idea what I just did :) I would gladly report my issues at Phabricator, but then again, reporting bugs at Phabricator is for people who at least know how to diagnose something. I can only say: it doesn't work. Which I guess is not much of a diagnose. Which is why I joined this list instead of waiting for someone to reply at the talk page. Anyway, I can provide any and all info necessary, but I would need some step-by-step help from you.

Anyway, thanks again and hope this gets solved. Whatever the problem is.
Cheers



From: wikimetrics-***@lists.wikimedia.org [mailto:wikimetrics-***@lists.wikimedia.org] On Behalf Of Dan Andreescu
Sent: Wednesday, May 20, 2015 10:50 PM
To: ***@lists.wikimedia.org
Subject: Re: [Wikimetrics] How to report a problem?


Hi Halibutt,

Wikimedia Labs, the infrastructure that Wikimetrics is running on, is having some stability issues lately. That might be the problem, and we don't know when the problems will stop unfortunately. However, you can report problems here, but as Jeremy says you should be as descriptive as possible:

1. What did you try to do? What steps could someone take to do the same thing and hopefully run into the same problem?
2. What happened when you tried to do something? Again be as descriptive as possible including pasting in any error messages or screenshots.

As the Support page suggests, the way to file issues is to add something to Phabricator, our issue tracker.

On Wed, May 20, 2015 at 4:40 PM, Jeremy Baron <***@tuxmachine.com> wrote:
Hi,

Post by Halibutt
The Support page apparently
doesn’t mention my case, and the console report tells me nothing (there is
some “INTERNAL SERVER ERROR” there, surrounded by plenty of computer lingo I
don’t really understand).

I don't know a lot about wikimetrics (I saw the UI exactly once) but

Post by Halibutt
"surrounded by plenty of computer lingo I don’t really understand"

That is not useful. at best maybe someone knows of an ongoing issue
and they can guess maybe it's the same thing. but that would just be a
guess.

you should //copy and paste that text// that you don't understand into
a message so that other people can read it and maybe help diagnose the
issue.

also maybe include some basic steps to reproduce the issue starting
logged out of the app. e.g. log in to the app, click on Widgets, input
"Rose" into username field, click on "Go". See also "Steps to
Reproduce" at https://www.mediawiki.org/wiki/How_to_report_a_bug
(that's not for wikimetrics but there are some applicable bits)

-Jeremy

_______________________________________________
Wikimetrics mailing list
***@lists.wikimedia.org
https://lists.wikimedia.org/mailman/listinfo/wikimetrics

[Marcel Ruiz Forns]

Halibutt,

I could finally find out what the problem was (or at least *one* problem
was).

You uploaded some cohorts with special characters in their description:
"Wikiwarsztaty dla Małopolskiego Instytutu Kultury, Kraków, kwiecień 2015",
which should be completely fine.

However, it seems Wikimetrics crashes if this happens! So it *is* a bug.
Sorry for that!

I filed a task in Phabricator, our bug tracking system:
https://phabricator.wikimedia.org/T100781
We'll fix this in short.

I also removed the descriptions of your cohorts, so you can continue to use
Wikimetrics, until we fix the issue. Please, let me know if this indeed
solved your problems.

Cheers!

Post by Halibutt
Marcel, please find the list of participants attached. It’s only 17 names
long. But I’m not sure the problem is related to the list itself, as now I
experience the same error when I log in to wikimetrics regardless of what I
do. But what the heck, it’s worth a try. Thanks in advance for any help.
Cheers
Forns
*Sent:* Wednesday, May 27, 2015 12:09 PM
*Subject:* Re: [Wikimetrics] How to report a problem?
Halibutt, Dan,
I can not reproduce the errors explained, either.
Halibutt, what is the size of your cohort? Is it something you could share with us?
If I have it, I can try to reproduce the error with more chance of success.
If you want to send it, please send it just to me, instead of the mailing list.
Cheers!
That's really strange, I just tried all the things you say and they're
working ok. I can only think it's intermediate labs problems and you're
getting unlucky every time you try it. Is anyone else on this list having
similar trouble?
Dan, Jeremy,
Thank you for responding so quickly. Sorry if I didn’t make myself clear
enough. My basic point was that the support is not clear to someone as
code-illiterate as myself. Or potentially – an average user of WikiMetrics.
1. As to this specific issues, I explained them all at the talk page, but
a) I managed to input one cohort using the Paste user names field
(txt upload didn't work), but the list had an error (one name had a typo).
b) So I decided to remove the name, but the button did nothing.
c) So I removed the cohort altogether and decided to re-enter it.
But I couldn't because the name was already taken (even though I already
deleted the cohort with that name).
d) So I chose another name, but the system refused as it
apparently doesn't accept Polish diacritic signs.
e) So I changed the name again, but then I got the "error!
Wikimetrics is experiencing problems. Visit the Support page for help if
this persists. You can also check the console for details.". No matter what
I do, I always get it now. Even clicking on "Wikimetrics" to
go to the main page gives me that error.
2. Ok, here's my experience now, after numerous computer and browser restarts.
a) I log in using Wikimedia's login
b) Wikimetrics' main page appears, with some error briefly
flashing above, but it disappears too fast for me to read
c) When I click on "My cohorts", I get the "error! Wikimetrics is
experiencing problems..."
d) All the other items in the menu are fine, but then again I
don't have any cohorts right now...
Now then, at the My cohorts screen with the error on top the console has
plenty of security errors (see console dump 1.txt), and when I go to diary
statusText:"INTERNAL SERVER ERROR") in one of the values to the right, but
I have no idea how to copy-paste the content of that entire field. It's
below "__proto__:function ()" and over "success:b.Callbacks/p.add()".
Anyway, the above happens when I try to do It with Firefox. When I tried
to replicate the problem with Chrome (this time logged in with Google), it
happened when I tried to upload a cohort from a txt file (see "
metrics.wmflabs.org-1432259611575.log"), and again when I tried with manual
entries ("metrics.wmflabs.org-1432259857839.log")
Was this any more helpful? Take note that I really do not have any idea
what I just did :) I would gladly report my issues at Phabricator, but then
again, reporting bugs at Phabricator is for people who at least know how to
diagnose something. I can only say: it doesn't work. Which I guess is not
much of a diagnose. Which is why I joined this list instead of waiting for
someone to reply at the talk page. Anyway, I can provide any and all info
necessary, but I would need some step-by-step help from you.
Anyway, thanks again and hope this gets solved. Whatever the problem is.
Cheers
Sent: Wednesday, May 20, 2015 10:50 PM
Subject: Re: [Wikimetrics] How to report a problem?
Hi Halibutt,
Wikimedia Labs, the infrastructure that Wikimetrics is running on, is
having some stability issues lately. That might be the problem, and we
don't know when the problems will stop unfortunately. However, you can
report problems here, but as Jeremy says you should be as descriptive as
1. What did you try to do? What steps could someone take to do the same
thing and hopefully run into the same problem?
2. What happened when you tried to do something? Again be as descriptive
as possible including pasting in any error messages or screenshots.
As the Support page suggests, the way to file issues is to add something
to Phabricator, our issue tracker.
Hi,

Post by Halibutt
The Support page apparently
doesn’t mention my case, and the console report tells me nothing (there

is

Post by Halibutt
some “INTERNAL SERVER ERROR” there, surrounded by plenty of computer

lingo I

Post by Halibutt
don’t really understand).

I don't know a lot about wikimetrics (I saw the UI exactly once) but

Post by Halibutt
"surrounded by plenty of computer lingo I don’t really understand"

That is not useful. at best maybe someone knows of an ongoing issue
and they can guess maybe it's the same thing. but that would just be a
guess.
you should //copy and paste that text// that you don't understand into
a message so that other people can read it and maybe help diagnose the
issue.
also maybe include some basic steps to reproduce the issue starting
logged out of the app. e.g. log in to the app, click on Widgets, input
"Rose" into username field, click on "Go". See also "Steps to
Reproduce" at https://www.mediawiki.org/wiki/How_to_report_a_bug
(that's not for wikimetrics but there are some applicable bits)
-Jeremy
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[Halibutt]

Thanks a lot, this indeed seems to have been the root of all problems. Wikimetrics now works like a charm, not a single error this time. On a wider note, many American-designed pieces of software have a problem with non-Latin 1 characters (for instance both Picasa and Content Translation had Alt+s shortcut reserved for saving, whereas it’s the only way most of us write ą, one of the letters of the Polish alphabet). I wouldn’t have guessed that the problem here might be with the very existence of non-Latin 1 signs anywhere in the data. Thanks for spotting it – and for your assistance.
Cheers

From: wikimetrics-***@lists.wikimedia.org [mailto:wikimetrics-***@lists.wikimedia.org] On Behalf Of Marcel Ruiz Forns
Sent: Friday, May 29, 2015 2:13 PM
To: ***@lists.wikimedia.org
Subject: Re: [Wikimetrics] How to report a problem?

Halibutt,

I could finally find out what the problem was (or at least *one* problem was).

You uploaded some cohorts with special characters in their description:
"Wikiwarsztaty dla Małopolskiego Instytutu Kultury, Kraków, kwiecień 2015",
which should be completely fine.

However, it seems Wikimetrics crashes if this happens! So it *is* a bug.
Sorry for that!

I filed a task in Phabricator, our bug tracking system:
https://phabricator.wikimedia.org/T100781
We'll fix this in short.

I also removed the descriptions of your cohorts, so you can continue to use Wikimetrics, until we fix the issue. Please, let me know if this indeed solved your problems.

Cheers!

[Dan Andreescu]

Post by Halibutt
Thanks a lot, this indeed seems to have been the root of all problems.
Wikimetrics now works like a charm, not a single error this time. On a
wider note, many American-designed pieces of software have a problem with
non-Latin 1 characters (for instance both Picasa and Content Translation
had Alt+s shortcut reserved for saving, whereas it’s the only way most of
us write ą, one of the letters of the Polish alphabet). I wouldn’t have
guessed that the problem here might be with the very existence of non-Latin
1 signs anywhere in the data. Thanks for spotting it – and for your
assistance.
Cheers

This is actually not as American-centric as would seem on the surface. We
really worked very *very* hard to design Wikimetrics to account for any
unicode characters. It's just that Python 2 is *the worst* language in the
world at dealing with this problem (except maybe assembly?) And sadly the
mysql python driver seems determined to never support Python 3.

As the guy who chose these libraries unaware of the terrible unicode
handling, I want to take this opportunity to apologize :) And to say that
we're not ignoring unicode, it's just complicated.

[James Hare]

Python 3 with Pymysql works pretty well, in my experience.


—
James Hare
President, Wikimedia DC
http://wikimediadc.org
@wikimediadc

Thanks a lot, this indeed seems to have been the root of all problems. Wikimetrics now works like a charm, not a single error this time. On a wider note, many American-designed pieces of software have a problem with non-Latin 1 characters (for instance both Picasa and Content Translation had Alt+s shortcut reserved for saving, whereas it’s the only way most of us write ą, one of the letters of the Polish alphabet). I wouldn’t have guessed that the problem here might be with the very existence of non-Latin 1 signs anywhere in the data. Thanks for spotting it – and for your assistance.
Cheers

This is actually not as American-centric as would seem on the surface. We really worked very *very* hard to design Wikimetrics to account for any unicode characters. It's just that Python 2 is *the worst* language in the world at dealing with this problem (except maybe assembly?) And sadly the mysql python driver seems determined to never support Python 3.
As the guy who chose these libraries unaware of the terrible unicode handling, I want to take this opportunity to apologize :) And to say that we're not ignoring unicode, it's just complicated.
_______________________________________________
Wikimetrics mailing list
https://lists.wikimedia.org/mailman/listinfo/wikimetrics

[Dan Andreescu]

Hey! awesome! Looks like SQLAlchemy supports pymysql which is really
great. We might try this and move to python 3 if the performance doesn't
suffer too much.

Post by James Hare
Python 3 with Pymysql works pretty well, in my experience.
—
James Hare
President, Wikimedia DC
http://wikimediadc.org
@wikimediadc
Thanks a lot, this indeed seems to have been the root of all problems.
Wikimetrics now works like a charm, not a single error this time. On a
wider note, many American-designed pieces of software have a problem with
non-Latin 1 characters (for instance both Picasa and Content Translation
had Alt+s shortcut reserved for saving, whereas it’s the only way most of
us write ą, one of the letters of the Polish alphabet). I wouldn’t have
guessed that the problem here might be with the very existence of non-Latin
1 signs anywhere in the data. Thanks for spotting it – and for your
assistance.
Cheers
This is actually not as American-centric as would seem on the surface. We
really worked very *very* hard to design Wikimetrics to account for any
unicode characters. It's just that Python 2 is *the worst* language in the
world at dealing with this problem (except maybe assembly?) And sadly the
mysql python driver seems determined to never support Python 3.
As the guy who chose these libraries unaware of the terrible unicode
handling, I want to take this opportunity to apologize :) And to say that
we're not ignoring unicode, it's just complicated.
_______________________________________________
Wikimetrics mailing list
https://lists.wikimedia.org/mailman/listinfo/wikimetrics
_______________________________________________
Wikimetrics mailing list
https://lists.wikimedia.org/mailman/listinfo/wikimetrics

[Halibutt]

Dan, it wasn’t meant to be an accusation, believe me. Also, let me take this opportunity to thank you all for this excellent tool.

Cheers



From: wikimetrics-***@lists.wikimedia.org [mailto:wikimetrics-***@lists.wikimedia.org] On Behalf Of Dan Andreescu
Sent: Sunday, May 31, 2015 2:28 PM
To: ***@lists.wikimedia.org
Subject: Re: [Wikimetrics] How to report a problem?



Thanks a lot, this indeed seems to have been the root of all problems. Wikimetrics now works like a charm, not a single error this time. On a wider note, many American-designed pieces of software have a problem with non-Latin 1 characters (for instance both Picasa and Content Translation had Alt+s shortcut reserved for saving, whereas it’s the only way most of us write ą, one of the letters of the Polish alphabet). I wouldn’t have guessed that the problem here might be with the very existence of non-Latin 1 signs anywhere in the data. Thanks for spotting it – and for your assistance.
Cheers



This is actually not as American-centric as would seem on the surface. We really worked very *very* hard to design Wikimetrics to account for any unicode characters. It's just that Python 2 is *the worst* language in the world at dealing with this problem (except maybe assembly?) And sadly the mysql python driver seems determined to never support Python 3.



As the guy who chose these libraries unaware of the terrible unicode handling, I want to take this opportunity to apologize :) And to say that we're not ignoring unicode, it's just complicated.

[Dan Andreescu]

Halibutt, not at all, thanks very much for bringing it up! I learned about
pymysql as a result and that should improve matters. It is always good to
speak your mind :)

Post by Halibutt
Dan, it wasn’t meant to be an accusation, believe me. Also, let me take
this opportunity to thank you all for this excellent tool.
Cheers
*Sent:* Sunday, May 31, 2015 2:28 PM
*Subject:* Re: [Wikimetrics] How to report a problem?
Thanks a lot, this indeed seems to have been the root of all problems.
Wikimetrics now works like a charm, not a single error this time. On a
wider note, many American-designed pieces of software have a problem with
non-Latin 1 characters (for instance both Picasa and Content Translation
had Alt+s shortcut reserved for saving, whereas it’s the only way most of
us write ą, one of the letters of the Polish alphabet). I wouldn’t have
guessed that the problem here might be with the very existence of non-Latin
1 signs anywhere in the data. Thanks for spotting it – and for your
assistance.
Cheers
This is actually not as American-centric as would seem on the surface. We
really worked very *very* hard to design Wikimetrics to account for any
unicode characters. It's just that Python 2 is *the worst* language in the
world at dealing with this problem (except maybe assembly?) And sadly the
mysql python driver seems determined to never support Python 3.
As the guy who chose these libraries unaware of the terrible unicode
handling, I want to take this opportunity to apologize :) And to say that
we're not ignoring unicode, it's just complicated.
_______________________________________________
Wikimetrics mailing list
https://lists.wikimedia.org/mailman/listinfo/wikimetrics

[Marcel Ruiz Forns]

Halibutt,

you should be able now to upload cohorts and use special characters in the
description.

Let us know if you have any problem.

Thanks

Post by Halibutt
Thanks a lot, this indeed seems to have been the root of all problems.
Wikimetrics now works like a charm, not a single error this time. On a
wider note, many American-designed pieces of software have a problem with
non-Latin 1 characters (for instance both Picasa and Content Translation
had Alt+s shortcut reserved for saving, whereas it’s the only way most of
us write ą, one of the letters of the Polish alphabet). I wouldn’t have
guessed that the problem here might be with the very existence of non-Latin
1 signs anywhere in the data. Thanks for spotting it – and for your
assistance.
Cheers
Sent: Friday, May 29, 2015 2:13 PM
Subject: Re: [Wikimetrics] How to report a problem?
Halibutt,
I could finally find out what the problem was (or at least *one* problem was).
"Wikiwarsztaty dla Małopolskiego Instytutu Kultury, Kraków, kwiecień 2015",
which should be completely fine.
However, it seems Wikimetrics crashes if this happens! So it *is* a bug.
Sorry for that!
https://phabricator.wikimedia.org/T100781
We'll fix this in short.
I also removed the descriptions of your cohorts, so you can continue to
use Wikimetrics, until we fix the issue. Please, let me know if this indeed
solved your problems.
Cheers!
_______________________________________________
Wikimetrics mailing list
https://lists.wikimedia.org/mailman/listinfo/wikimetrics